💰 Casino On-Point - Review of Crowne Plaza Danang, Da Nang, Vietnam - Tripadvisor

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Many thanks for taking time to write on Tripadvisor and we do hope that you will give us an another opportunity to serve you better in a nearest future. Rest assured your feedback will be forwarded to the appropriate departments for evaluation. Several Chinese restaurants provide genuine dishes, hot pot buffet with various seafood, and the portions were generous. I used local currency and advise you to do as well. Totally disappointed. Your candid feedback is highly appreciated. It was big surprise and disappointment for me to see such a 5-star Crowne Plaza of IHG where people have been working unprofessional, especially the worst attitude of guest relations staff there. There are staff who can speak fluent Mandarin and English. I paid USD 50 for buffet but the service I received was ridiculous. Let us assure you that it is in our continued efforts to maintain and improve our amenities and services in order to create an enjoyable experience to all our valued guests. I guess during peak season it is slower but it makes sense. There are fitness room, outdoor pool, and billiard room available for hotel guests. This is a typical Crowne Plaza resort with standard room, extensive amenities, and especially great services. I am a caucasion who can speak mandarin btw. When I just started to have my desserts, restaurant hostess brought a bill to me. We certainly look forward to having you back for another enjoyable stay in the near future. I can't comment on the price as I didn't pay. Sincerely, Hotel Management. I've seen lots of reviewers said this was a Chinese-friendly resort and I don't deny it. Vietnamese also celebrate holidays at the same time. Perhaps just give the chinese holidays a miss? We are pleased to know that you found our hotel atmosphere to be good. It is also regrettable that your experience at the casino was less than satisfactory. I live in china so I would say that in comparison their behaviour was excellent. There were two guest relations ladies standing behind the counter. A selection of video reel machines that are very dated, 1 cent denom only. The staff were friendly enough though lacking English language skills though a few spoke Mandarin. I already talked to the Duty Manager, he apologised me but I hope they should improve and change the way staff are doing. When I asked them to show me where the restaurant was, those two ladies just laughed very loud, then one lady sat down and hid her face in a corner and kept laughing herself. There is cereal there as well. My toe was hurt during the sea activities, and the hotel medical staff offered a careful and complimentary help. This casino seems to cater to the Chinese market. Your positive review can be a great encouragement for our team to continue to deliver a seamless service for our guests. I am not sure what the Vietnamese eat for breakfast but probably something similar like congee. There is a chef producing fried eggs. I had buffet dinner at restaurant downstairs. And then the ocean! Pools everywhere I should mention. We are delighted that you had an amazing stay with us. I found room service to be fantastic. We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience. Breakfast was mostly chinese food but have a selection of croissants and danishes which I ate with coffee. Here is my experience: Not all staff could speak English well, this is true, but they were polite and said 'hello' when they saw me. I felt very annoyed and upset, then I asked her what happened with them and one lady told that her colleague was mad. Unless you're seriously into having a punt on any of these games, think twice before expecting a night out at the caz.

It's pay by Crown casino da nang vietnam but we already drink 4 beer than their manger say u cannot drink more than 2. The chopstix restaurant is ok for chinese food. The next lady was laughing, too. Reviews like yours are very valuable as they enable us to target areas we need to improve on.

It was the first time I came to Crowne Plaza Da nang to have a dinner. Dear Jacksonz76, Thank you for taking the time to write a review of your recent stay.

Too bad no HBO or movie station but oh well. I came to Guest Relations counter to ask. The grounds were immaculate and empty during the day but I arrive May 2nd after the Mayday and so crown casino da nang vietnam peak season.

They seem to have a lot of staff here working as lifeguards at the beach and bartenders. When first reading about the hotel here I thought it would be a dumpy mainland chinese hotel and I came with a negative bias.

I got around ok with my mandarin but I first spoke English and found that there were people here who could speak it. I stayed here several nights with friends. About an acre of pools!

There are extensive gym machines in the fitness room and I enjoyed very much of it.

Your comment is highly appreciated and it is indeed very useful for us as it has been well taken note to discuss with Management team for a continuous improvement and seamless service delivery for our guests. Dear Ludu B, We regret to hear of your experience which has caused us to investigate immediately to understand what could have gone wrong and proper actions will be taken afterward. Just easier in my opinion and possibly cheaper. This was the first time I've ever been to Da Nang and as such, unable to compare with other hotels but I have thoroughly enjoyed my stay. Seemed about k dong or so for a good sized main course, whatever that works out to. Rooms are very nice. Room service came in 20 minutes for me and server could speak English. Some chinese were taking selfies on the beach but the pools were empty during sunlight hours and the guests seemed to be ok. However, we would like to apologize for falling below your expectations regarding our sauna. Didn't try the wifi so cannot comment. Just avoid these peak times and you will be fine. Keep in mind this is off season and not many. The coffee was good. I enjoyed my stay. We go casino for enjoy if u cannot drink their than why u open casino. Seems there is wifi when I checked. Basically staff everywhere. Big sized bathtub, a separate shower and separate toilet. The Vietnamese fresh rolls were delicious. I did not know who trained them to act like that and it was worse than people working in guest house or motel or hostel. Very spacious. I did not understand what kind of service they delivered. Chinese were mostly going for foods we would consider to be lunch food but they have enough of a selection. Some Russian families were out tanning, I didn't notice them as they were very quiet. Dear Alok G, Thank you for taking the time to write a review about your stay with us. I stayed in a pool facing room direct access to pool from room. It was not a 5-star place. Best Regards, Hotel Management. I am not sure how many, some couldn't. Their sauna also waste of money. I realize it can add up when to many screamy kids are around but again, place was almost empty. Reminded me of a room at the Intercontinental or something similar. No jackpots advertised. Small casino for foreigners only non-Vietnamese. I wanted more local and the restaurant more expensive outside in the yard is geared more toward that and it seems room service comes from that restaurant. Great for swimmers. I did not know where the restaurant was and i did not know how much dinner buffet price was. Oh my god, i have not even finished my dinner yet. Then I went to get another dessert, when i came back my table, waiter already cleared all my drinks and napkins, and left empty table there for me and they asked me to sit at another table.